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Once a booking exists, Omnibeds treats the supplier as the source of truth and our record as what the supplier confirmed when it was booked. Every change that costs money is previewed first and confirmed by the agent.

The booking page reads the supplier live

Every time a booking page opens, Omnibeds asks the supplier how it holds the booking now. The answer is reused for 10 minutes, and Refresh asks again. Our record is never changed by this view. Real suppliers are asked through their booking lookup, and those calls are logged and counted like any other.

Changing travellers

Swapping or renaming travellers keeps the booking as it is. Every change is checked first: each room keeps an adult and a lead guest, within its capacity. A change that concerns the supplier is sent to it, and every change is kept in the booking’s history with who made it, when, before and after, and whether the supplier has it. If the supplier couldn’t be updated, the change is marked so. The agent can retry it, or mark it as updated by hand once support has done it.

Changing who travels: rebook

A different number of adults, children’s ages or rooms is never an edit, because the supplier priced exactly the party it booked. Omnibeds follows travel practice: a new booking for the new party, then the old one cancelled.
1

Preview

The same hotel, board and refundability, priced for the new party, plus the fee for cancelling the current booking now. The preview is kept for 15 minutes.
2

Book the new stay

A normal booking with a fresh price check. The old booking stays until the next step, so the client is never without a room.
3

Cancel the old booking

With its fee. Both bookings then point to each other.
Each step is confirmed by the agent. Nothing is cancelled automatically.

Price-drop watch

A confirmed booking that can still be cancelled for free is watched. Omnibeds looks for the same product (room type, meal plan, refundable) at the same hotel, dates and guests, from every supplier that sells the hotel, including the one booked. When it now costs the agency less, by at least 1% and one currency unit, the agent is told in the bell and on the booking. Switching works like a rebooking: book the cheaper one first, then cancel this one for free. Nothing is booked or cancelled without the agent.

Cancelling

The fee is worked out from the booking’s cancellation policy at the moment of cancelling, shown before confirming, and kept on the booking. Cancelling has the risk level irreversible.

Documents

A booking has a confirmation and a voucher as PDFs, in either interface language. A cancelled booking has no voucher. Documents carry a version. A traveller change that the documents print (a name, who is in which room, a room’s lead guest) makes a new version, and the booking page says so. Details the agency keeps for itself, such as dates of birth, nationality, travel documents and notes, are never printed.